Frequently Asked Questions

Customer Service FAQ

How fast do you guys ship?

9 out of 10 orders ship within 102 business days.

How fast will I receive my product?

• the Netherlands 1 workday (usually)
• Belgium/Germany/Luxembough will be 1-2 workdays.
• France/UK/Switzerland/Denmark/Austria 2-3 workdays.
• Rest of europe 5-7 workdays
• Rest of the world 7-14 workdays
  
  Please note due to a shortage of employees at the parcel delivery services, delivery times may vary.

Which carrier do you use?

For shipments within the Netherlands we offer PostNL, DPD and DHL. Depending on your country we can either offer DPD, DHL, UPS or DHL Express. All options for your specific country will be shown during checkout.

How can I track my order?

Your order will show which parcel service you selected during checkout. Tracking links for the various services:

PostNL: https://jouw.postnl.nl/#!/track-en-trace/zoeken

DPD: https://www.dpd.com/nl/nl/ontvangen/volgen/

DHL: https://www.dhlparcel.nl/nl/consument/track-en-trace

DHL Express: https://www.dhlexpress.nl/nl/tracking

UPS: https://www.ups.com/track?loc=nl_NL&requester=ST/

Returns

You can return your items 14 days after receiving it. The product has to be unused and in original packaging with tags.

Please find all return information here.

Looking for wholesale?

Depending on the brand, your industury and volume we do have wholesale proces available.